That Pantene Shine
September 29, 2008
Marketing research students take a class first semester called "Current Topics in Marketing Research." This class focuses on either actively applying the learnings from our Marketing Research class or witnessing applications in the business world. Therefore, the class includes lectures by industry professionals, site visits to companies, and interactive projects like the one described below.
Two members of Proctor and Gamble's Consumer and Marketing Knowledge (CMK) team led our Current Topics class on September 26. Both Marketing Research and Brand students attended the lecture which first focused on ethnographies. From ethnographies, we were briefed on the methods and insights garnered from "Shop-Alongs." Shop-Alongs are one-on-one depth interviews that attempt to gather insights into the shopper's psyche by exploring behavior, perceptions, attitudes, etc while in the context of a real-world retail environment. After the presentation, one Brand and one Market Research student were paired to go into a store and accompany a shopper (recruited by a research company) as they shopped for beauty products, in particular shampoos and conditioners. Our focus was on gaining insights into the Pantene brand.
I was paired with a second-year Brand student who had performed several Shop-Alongs during his summer internship at SC Johnson. He encouraged me to take the lead and to use this as a learning experience - I accepted ;) It was a great opportunity to engage in real-time with a consumer and figure out - What are the right questions to ask? How should I probe further to get a deeper insight? Am I recording the consumer's perceptions accurately and in her own words? Another significant learning experience, that I had not anticipated, was in my conversations with my Brand partner about his past Shop-Alongs. It was just an overall fantastic applied experience.
After the Shop-Alongs, all students returned to school for a debriefing on insights gained. Based on these insights we generated strategic actionable recommendations. The class was perfect for someone like myself - new to the field and ready to get my feet wet!
