Mao (Emily) Zhang

Emily joins the Grainger Center with three years of work experience in quality control, business analysis, market modeling, system development, and project management for Citigroup China. As a software configuration manager and senior software engineer, Emily’s job was not only to understand Citigroup’s operations in China, but also to improve them by implementing the most efficient management systems. Emily led or participated in numerous development projects in banking, stock services, and insurance. Among the several large projects Emily accomplished, one is a sales performance management system for Citigroup consumer banks. Detecting a fatal mistake in the contractor’s design, Emily quickly and successfully designed an alternative system that guaranteed the functional operations of the company and saved several million dollars. Later, she designed an insurance sales telemarketing system, which has been adopted by CitiInsurance-China/Taiwan and many other financial organizations.

Emily earned bachelor’s degrees in computer science and business administration from the University of Electronic Science and Technology of China in 2005. In 2003, after receiving the Sichuan Province Innovation Award, Emily started a software company based on the winning innovation. Emily’s managerial experience gives her valuable knowledge about inventory management, market analysis, human resource distribution, and client communication. Emily wishes to complement her extensive IT knowledge with an MBA in supply chain management from the Grainger Center.